Day one of the New Year and I’m rehearsing the conversation I need to have. I’ve done my Google-ing and the best approach is, of course, civility and being clear about what I need. I can play my part but have doubts about the other side. I am expecting evasiveness and corporate canned responses. My tendency would be to let the blood in my ears to pound out my thoughts but this time, the internal monologue needs to be singular.
So, a bit of luck.